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  1. Answers
  2. Orders and General Support

Orders and General Support

Have a question about your order or questions about our marketplace? This is the place for all the answers.

Account Setup and Placing Orders

  • I’ve placed my order - how do I track it/what is my ETA?

FAQs

  • Do you have phone support? Can you call me?
  • What states is delivery available in?
  • Do you have expedited shipping?

Dark Spirits Society (DSS)

  • How do I join the Dark Spirits Society?

Subscription Club (MASHBOX)

  • I would like to cancel my subscription.
  • Can I pick the products in my subscription box?
  • Mashbox Club FAQs

Ordering

  • What is my order status?
  • Can I change the billing address?

Shipping & Returns

  • What is your return policy?
  • My order was damaged.
  • My order was returned
  • Can I request a courier?
  • I missed my delivery, can you reship my order?
Answers